Cancellation Policy

This policy applies to the cancellation, postponement or rescheduling of confirmed orders, projects, services, bookings, training, assessments or other engagements supplied by Zenit Tech (Pty) Ltd (registration number 2025/036575/07) ("Zenit", "we", "us" or "our").

Nothing in this policy excludes, restricts or waives a right that cannot lawfully be excluded. Mandatory rights under applicable South African law always apply.

It applies subject to the terms of any accepted quotation, proposal, statement of work, service agreement, order form or other written agreement. Where specific cancellation terms have been agreed, those terms will take precedence to the extent permitted by law. This policy applies where no more specific terms have been agreed.

Once a quotation, proposal, order, booking or scope of work has been accepted, Zenit may allocate employees, consultants, systems, licences, facilities and other resources to fulfil the customer's requirements. Accordingly, cancellation or postponement by the customer may result in a cancellation charge.

All cancellations must be submitted to Zenit in writing.

The effective cancellation date will be the date on which Zenit receives the written cancellation notice.

The customer will remain responsible for all amounts due for products supplied, services rendered and costs incurred up to the effective date of cancellation.

In addition, Zenit may impose a reasonable cancellation charge, to the fullest extent permitted by applicable law.

The cancellation charge may take into account:

• the amount of notice provided;
• work already performed;
• resources already allocated or reserved;
• Zenit's ability to reallocate those resources;
• licences, assessments, materials or products already ordered, activated or allocated;
• non-refundable third-party costs;
• project setup and administration already completed;
• expenses already incurred;
• the value of discounts or preferential pricing granted on the basis of the original commitment; and
• any other reasonable loss or cost resulting from the cancellation.

Depending on the circumstances and the stage at which cancellation occurs, a cancellation charge may reach the full value of the affected booking, order or service only where Zenit's unavoidable costs, committed resources or reasonable losses justify that amount, and the charge is reasonable and legally permissible.

Cancelling a software subscription is not the same as cancelling a project or booking. Unless the applicable subscription terms state otherwise, cancellation prevents the next renewal and access continues until the end of the paid billing period.

Subscription cancellations do not ordinarily result in a refund for the current paid billing period. Any early cancellation right, refund, credit or cancellation charge required by applicable law or set out in the applicable subscription terms will continue to apply.

A request to postpone or reschedule an engagement will be treated as a change to the original booking and is subject to Zenit's approval and resource availability.

Zenit may charge additional costs where a postponement or rescheduling results in:

• duplicated work;
• additional administration;
• reassignment of resources;
• additional travel or venue costs;
• additional licence or third-party costs; or
• other costs that would not otherwise have been incurred.

Repeated postponements may, at Zenit's discretion and subject to applicable law, be treated as a cancellation.

Where a service, assessment, training session, workshop, consultation or other scheduled engagement is not attended or utilised by the customer or its nominated participants, the service will ordinarily be regarded as having been provided for cancellation purposes. No refund will ordinarily be due where Zenit was available and ready to perform the service but could not do so because of the customer's or participant's non-attendance, unavailability or failure to meet agreed requirements.

Where delivery is delayed because the customer fails to provide information, approvals, access, data, participants, instructions or other dependencies required from the customer, this will not constitute cancellation or non-performance by Zenit.

Additional costs resulting from such delays may be charged to the customer.

Any third-party or non-recoverable costs incurred by Zenit in anticipation of delivery remain payable by the customer notwithstanding cancellation or postponement, unless otherwise required by law.

Where Zenit cancels a service and is unable to provide a reasonable alternative arrangement, the customer will be entitled to a refund or credit for any amount paid specifically for the portion of the service that will not be delivered, subject to applicable law.

Zenit will not be liable for indirect, consequential or other losses arising from cancellation or postponement, to the extent that such liability may lawfully be excluded.

Nothing in this policy excludes or limits any right that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 or other applicable South African legislation.

Where the Consumer Protection Act applies, any cancellation fee imposed by Zenit will be reasonable having regard to the circumstances and applicable legal requirements.

Where applicable law prevents or limits a cancellation charge, Zenit will not impose that charge. For an advance booking, reservation or order to which the Consumer Protection Act applies, no cancellation charge will be imposed where the customer cannot honour it because of the death or hospitalisation of the person for whom, or for whose benefit, it was made.